DELIVERIES, EXCHANGES AND RETURNS

Delivery Policy

All orders confirmed until 10 am (continental Portugal time) on working days, will be shipped on the same day.

After 10 am (Portugal time) the order will be shipped within a maximum period of 24 hours on working days, after order confirmation.

After your purchase you will receive a confirmation of it. As soon as the order is shipped you will receive an email with the details of your shipment. If you chose to pay by MBWAY (only available in Portugal) or PayPal, your order will be dispatched after receipt of payment. If you have chosen to pay by bank transfer, your order will be dispatched as soon as the payment is in our account. In this case, in order to be able to reconcile your payment with your purchase, please send us the bank transfer receipt as soon as the payment has been made.

Ratinho Biguzú will send you an email when your order is shipped.

Shipping by CTT:

Please note that the transit times shown are estimates and may vary during times of high traffic (festive seasons).

Shipping costs:

Portugal:
- Green Mail: 4.75 € for the larger format - 235x340 mm (about 1 business day. For Azores and Madeira about 2 business days). Includes tracking code that will be sent via email.

Attention:

These deadlines are indicative. For the Azores and Madeira, the deadlines may be extended depending on transport limitations.

For shipments to destinations in Portugal, tracking information on the location of correspondence (Track & Trace) is available until the moment of delivery. With the shipping code, see information about the delivery status, here .

International:
- Green Mail:
  - Europe: 19.00 € for the larger format -235x340 mm (about 5 working days depending on the destination country). Includes tracking code that will be sent via email.
  - Rest of the World: € 19.00 for the larger format -235x340 mm (about 7 working days depending on the destination country). Includes tracking code that will be sent via email.

You can track the location of correspondence abroad until you leave the country, here . Some countries may make information about objects distributed on their network voluntarily available.

Attention: Delivery times are indicative and do not include customs clearance time, if necessary.

Our prices do not include any type of tax that may be applied by the customs law of your country of destination.

Due to the current global situation in Covid-19, we are not sending to countries whose signature collection is not being carried out. Check the following link to check the delivery situation in your country: https://www.ctt.pt/transversais/alertas-envios-internacionais#fndtn-tab1

Delivery

The order is delivered directly to the address indicated to us. In case delivery is not possible,

leave a delivery notice in your mailbox.

When delivering your order, please check the status of the order in the presence of the courier, highlighting any signs of non-conformity (missing product, damaged or broken shipping box). If you notice an abnormality, please note it on the delivery note. Only with this procedure will the carrier be able to assume possible responsibilities.

If you do not receive your order within 7 working days (after the estimated normal time) and in the meantime you are not contacted by the carrier, you can contact us by email ratinhobiguzu@outlook.com .

Change of delivery address

Once your order is confirmed and updated on our system, we are unable to make any changes. The customer is responsible for correctly stating the delivery address information.
However, we can try to help resolve any issue related to this matter, making the bridge with the transport company.

Liability in case of loss or damage

Once your order is shipped, Ratinho Biguzú cannot be held responsible for any loss or damage that may occur during transportation and other processes until it reaches you. Anyway, if you have any problems, please contact us at ratinhobiguzu@outlook.com and we will be happy to answer your questions.

Exchanges & Returns

For any complaints, you can contact Ratinho Biguzú within a maximum period of 14 days. Except for reasons of force majeure that may be considered reasonable and serviceable, no claims will be accepted after this period.

Exchanges or returns will not be accepted in case of damage caused after using the part.
All products are thoroughly examined ensuring that any product will be shipped in excellent condition. However, only if there is a manufacturing defect can you exchange or return the product (within the stipulated period mentioned above).
You must keep the invoice, a copy of which must accompany the return of the product to Ratinho Biguzú.
Before returning an order, it is necessary to contact our customer service team via email - ratinhobiguzu@outlook.com - in which all the information regarding the order must be indicated: order number, description or order. reference of the product to be returned, indicating the manufacturing defect accompanied by a photo of the product defect. And what form of reimbursement is required. It is important that the customer waits to receive our reply email with the return information and that he keeps the product in the same condition in which he received it.
Before proceeding with any exchange, you must inform us via email - ratinhobiguzu@outlook.com - informing which piece you wish to exchange, only for pieces with equal or higher value.